The advancement of AI has provided humanity with a pile of useful tools and resources. Chatbot growth has been distinguished across a number of industries, to the point where 1.4 billion people now use them on a fairly regular basis. So, right now we might have a new question related to the field:
What's the closest future of chatbot how does it present itself according to numbers?
Chatbots will change the world, that is for sure.
According to Business Insider's experts, it is predicted that by 2020, 80% of enterprises will use chatbots. Like Lauren Foye claims, by 2022, banks will be able to automate up to 90% of their customer interaction by using chatbots. Spiceworks conducted a survey and showed that 40% of large companies employing more than 500 people plan to implement one or more intelligent assistant or AI-based assistant over corporate mobile devices in 2019. No matter whether or not we prefer talking to agents, in the future we will be forced to rely on chatbot support. Chatbot statistics in the Gartner report predict that 85% of customer interactions will be managed without humans by 2021. This is good news. Consumers will get answers instantly, companies will reduce costs, and agents can spend their time solving more important issues.
Almost 40% of major companies with more than 500 people are going to implement at least one intelligent assistant or AI-based chat robot in 2019. By the end of 2020, 80% of entrepreneurs will use chatbots.
One of the main goals of the companies that implement chatbots is to reduce customer service work time. According to Juniper’s research, the introduction of chatbots will save 2.5 billion customer service hours over the coming years. The customer service cost reduction across the retail, banking, and healthcare sectors is estimated to amount to $11 billion annually by 2023.
Keeping up with these days chatbots trends provides rapid accelaration of businesses worldwide, savings money and time for higher purposes that AI is not able to reach yet.