It is safe to say that chatbots are currently the most important piece of technology we owe to AI(Artificial Intelligence) today. The term is the combination of the words “Chat” and “Robot”. To make a more technical definition, it is a piece of software, consisting of algorithms, that is developed for a variety of purposes. You can think of chatbots as simple assistants, built for helping us.
We get their help in almost every way possible. Different kinds of chatbots assist us when we’re doing things like making a hotel reservation, managing our bank account, or renting a car. It is true that today we mostly use them for rather simple purposes like giving feedback, asking for support, or expressing a complaint, but this is only the beginning; as they can very well manage tasks like taking your meeting notes, writing your shopping list or listing your incomes and expenses. In some cases, they can even help HR departments with hiring new people.
How Do Chatbots Work and What Can They Do?
Chatbots are based on a technology called NLP(NaturalLanguage Processing). They may also include sound software. After getting an input from the user(via sound or text), they process it within the capacity of their algorithm, and put out the best result available based on what is requested from them. As a result, you can communicate with them similar to the way you can communicate with a human being, over text or sound.
Let’s give an example of what a sophisticated chatbot can do for you today: Say you are about to leave the house and you are not sure how the weather is going to be in the following hours. Instead of asking for a direct weather report, you can ask your chatbot whether you should take your jacket or not, before going out. An advanced chatbot technology will recognize this question, and “know” that it should check the weather report, and answer accordingly. First, it gets hold of the data it needs, then it interprets that data to give the user a satisfying answer. To give a few more examples; Chinese WeChat bots are able to perform tasks like getting medical appointments, calling cabs, or checking in to flights.
These days, people are talking about how everyone will have a virtual assistant in the not so distant future. Virtual assistants are basically chatbots, which means successfully making more personal and sophisticated virtual assistants in the future depends on the development of chatbot technologies. In the upcoming posts, we will talk in detail about how chatbots will become a bigger part of our daily lives. Stay in touch!