A man using smart phone inside the Freshdesk logo.

Integrate MindBehind Services with Freshdesk to Cultivate a Stronger Customer Base & Strengthen Your Relations!

Enable Enhanced
Performance Insights

Use built-in reports to monitor team performance and CSAT levels to analyze and optimize your relational databases.

Enrich Chat
Experiences with FAQs

Offer customers the flexibility  of searching for solutions while simultaneously having real-time conversations with your agents.

Speed Up Your
Customer Service

Allow agents to quickly resolve customer queries with data from workforce automation within a single centralized platform.

A woman using a laptop with a curious and happy face.
  • Contextualize Your Customer Interactions!

    Know who your customers are with MindBehind’s Freshdesk Integration! Gain context by analyzing your customers’ profiles, navigation paths, and conversation history to resolve their concerns with precision and in real time.

  • Access a Collaborative & Efficient Ecosystem!

    Integrate Freshdesk with MindBehind products to prompt agents with a single unified platform! Achieve context-driven collaboration across teams and manage workflows from a centralized source for maximum efficiency.

  • Minimize the Workload of Your Agents!

    Lighten the load of your live agents by linking your MindBehind virtual assistant with Freshdesk! Automate your customer communications with the power of AI, understand caller intent, and help agents solve issues quickly.

Start Connecting Freshdesk to Your MindBehind Virtual Assistant & Extend Your Services in Minutes!

Add Freshdesk as a Channel

Head over to the company management section, choose the company that your MindBehind assistant will work on and add Freshdesk as a channel.

Activate Your Freshdesk Account

Sign in to Freshdesk, activate your account, and reach the information needed to fill out a form to be able to connect your MindBehind IVA to your Freshdesk.

Link Your IVA with FreshDesk

Select Freshdesk channel and the assistant version you prefer to successfully connect your MindBehind IVA with Freshdesk services, and get started now!

Get Started Right Away!

Discover MindBehind’s advanced conversational solutions to boost your sales and amplify your support services. Using our easy-to-navigate interface, start building your own sophisticated virtual assistant with zero coding skills required.

Explore all of MindBehind’s communication channels!

Connect your intelligent virtual assistant with the most popular messaging apps and third-party platforms. Just a few clicks will do the trick!

Get all the information you need from our Support Center!

Finding solutions to your problems with our Support Center page is easy! Visit right now for all the answers to FAQs, how-to-guides and troubleshooting instructions.